HI Thien I am thinking you could do something with the Business Time and Holiday forms.
Set up your Business Time M-F, 12Am - 6AM. Use a filter to get the Business Time populated into your form. Then have another filter that compares the Create Date to the Business Time. You might have to play with it because they may not be equal but would be within seconds if the ticket is opened in the window. If the criteria matches then the filter would check a box (Send Notification) Follow this with a Notify filter on Submit if the check box is checked, send the email. This should give you an idea on how to get it to work without all of the escalations. Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG Sent: Monday, August 10, 2009 1:59 PM To: [email protected] Subject: user requests to receive notifications only from 12am-6am (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Hi all, I'm trying to run an escalation within a specific time between 1200am - 600am everyday to notify a user. While I thought this will would be quick and easy, it is becoming a bit more than I wanted. What I have so far is 60 escalations created with having each minute specified on the hour for each escalation. Basically, for each escalation, all the Weekdays are checked and Hour of Day selected from 12am-6am and Time selected for 00, 01, 02, or 03, etc. I really do not want 60 escalations running for this request. Is there a way to run 1 escalation or even a filter within a specific timeframe (between 12am-6am everyday)? It's crucial for the user to receive the notification when his ticket is created right away, since SLA requires it. Otherwise, I could just run one escalation checking for that user's ticket(s) once every hour. Thanks and I hope I made sense. Thien ARS 7.1 SQL Server 2000 HPD 5.6 Classification: UNCLASSIFIED Caveats: FOUO This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
