A Filter may be the more appropriate mechanism to run a notification on 'Submit' do what you want to. An Escalation can fire only on an existing ticket, and not a ticket that is just being created.
Have you tried using a Filter and not been able to arrive at your solution? If so what was your problem? Joe ________________________________ From: "Nguyen, AnhThien Mr CTR NG NGB ARNG" <[email protected]> To: [email protected] Sent: Monday, August 10, 2009 1:58:52 PM Subject: user requests to receive notifications only from 12am-6am (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Hi all, I'm trying to run an escalation within a specific time between 1200am - 600am everyday to notify a user. While I thought this will would be quick and easy, it is becoming a bit more than I wanted. What I have so far is 60 escalations created with having each minute specified on the hour for each escalation. Basically, for each escalation, all the Weekdays are checked and Hour of Day selected from 12am-6am and Time selected for 00, 01, 02, or 03, etc. I really do not want 60 escalations running for this request. Is there a way to run 1 escalation or even a filter within a specific timeframe (between 12am-6am everyday)? It's crucial for the user to receive the notification when his ticket is created right away, since SLA requires it. Otherwise, I could just run one escalation checking for that user's ticket(s) once every hour. Thanks and I hope I made sense. Thien ARS 7.1 SQL Server 2000 HPD 5.6 Classification: UNCLASSIFIED Caveats: FOUO _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
