I'm thinking a filter running against the AR System Email Messages form that
will run on Submit and set the Send Message to no if it is the user and the
time. Then an Escalation to reverse. See below:
Filter:
Run If:
'To' = "[email protected]" AND ($TIME$ < "6:00 AM" OR $TIME$ >
"11:57 PM")
If Actions:
Set Fields: Set 'Send Message' = "No"
Escalation:
Run If:
'To' = "[email protected]" AND 'Send Message' = "No"
If Actions:
Set Fields: Set 'Send Message' = "Yes"
Time:
Monday - Friday at 06:00 AM
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
405 739 7006 x30043
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG
Sent: Monday, August 10, 2009 2:34 PM
To: [email protected]
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: FOUO
Hi Fred,
Yes, it would be great to do it in just 1 filter and your Run If statement
seems like a great solution. I originally had a filter with various Run Ifs,
such as, ('Arrival Time' >= ($TIMESTAMP$ - 21600)) AND ('Arrival Time' <=
($TIMESTAMP$ - 0)), but none of them work. Let me try your suggestion and
will let you know.
Thanks!
Thien
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Grooms, Frederick W
Sent: Monday, August 10, 2009 3:05 PM
To: [email protected]
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
It sounds like you want a notification to be sent when a ticket is created
for a user and the time it is submitted is between Midnight and 6 AM.
You should not need any Escalations as you should be able to do this with a
Submit Filter. You check in the Run-If of the filter to see if it is for that
user and if the hour is between 0 and 6
To check the hour you can use the following to see if it is <= 6 AM:
((( $TIMESTAMP$ - "1/1/1970") % 86400) <= (6 * 3600))
Fred
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG
Sent: Monday, August 10, 2009 12:59 PM
To: [email protected]
Subject: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
Hi all,
I'm trying to run an escalation within a specific time between 1200am - 600am
everyday to notify a user. While I thought this will would be quick and easy,
it is becoming a bit more than I wanted. What I have so far is 60 escalations
created with having each minute specified on the hour for each escalation.
Basically, for each escalation, all the Weekdays are checked and Hour of Day
selected from 12am-6am and Time selected for 00, 01, 02, or 03, etc. I really
do not want 60 escalations running for this request.
Is there a way to run 1 escalation or even a filter within a specific
timeframe (between 12am-6am everyday)? It's crucial for the user to receive
the notification when his ticket is created right away, since SLA requires
it. Otherwise, I could just run one escalation checking for that user's
ticket(s) once every hour.
Thanks and I hope I made sense.
Thien
ARS 7.1
SQL Server 2000
HPD 5.6
Classification: UNCLASSIFIED
Caveats: FOUO
Classification: UNCLASSIFIED
Caveats: FOUO
