Thien, We had something similar where a manager wanted a QA report every 15 minutes between the hours of 8AM and 4PM. What I did was to create a QA form with a Status field with Active, Sleep, and In-Active as options Then I have 3 Escalations 1 to change the Status on the QA form to Active (M-F @ 8AM) 1 to change the Status on the QA form to Sleep (M-F @ 4PM) 1 to do a push fields to the form being reported. The Run If on this Escalation looks to see if the entry on the QA Form 'Status' = "Active" A Filter on the form being reported on takes care of the rest.
Hope this give you some ideas on how it can work for your situation. Greg Givens Millington Consolidated Data Center (MILL-CDC) -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG Sent: Monday, August 10, 2009 12:59 PM To: [email protected] Subject: user requests to receive notifications only from 12am-6am (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Hi all, I'm trying to run an escalation within a specific time between 1200am - 600am everyday to notify a user. While I thought this will would be quick and easy, it is becoming a bit more than I wanted. What I have so far is 60 escalations created with having each minute specified on the hour for each escalation. Basically, for each escalation, all the Weekdays are checked and Hour of Day selected from 12am-6am and Time selected for 00, 01, 02, or 03, etc. I really do not want 60 escalations running for this request. Is there a way to run 1 escalation or even a filter within a specific timeframe (between 12am-6am everyday)? It's crucial for the user to receive the notification when his ticket is created right away, since SLA requires it. Otherwise, I could just run one escalation checking for that user's ticket(s) once every hour. Thanks and I hope I made sense. Thien ARS 7.1 SQL Server 2000 HPD 5.6 Classification: UNCLASSIFIED Caveats: FOUO _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
smime.p7s
Description: S/MIME cryptographic signature
