By support, I am referring to the BMC Support staff, those that answer phones, etc. I have no idea how many programmers and others are there behind the scenes, but based on what information I have, there are two front-end support people for SRM in the U.S. Both myself and others I have talked with have only worked with these two guys on SRM issues, although they supposedly have worked with engineering as well.
Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of lee Sent: Tuesday, August 11, 2009 1:41 PM To: [email protected] Subject: Re: ITSM 7.5/SRM 2.2 Issues Is the SRM support just 2 people? Maybe that explains why it took 9 months to fixing a patch issue (they insisted that we reinstall our whole dev environment and reinstall SRM to 'fix' the issue during that 9 month period)... On Aug 11, 9:37 am, "Pierson, Shawn" <[email protected]> wrote: > Scott, > > While we are on 7.1, I am curious what issues you are having with SRM 2.2. > We ran into lots of issues and resolved most of them without a reinstall so > if you post them here, we may be able to give you a better answer. > > We've had some issues with BMC support providing answers with SRM, and I > think the reason is that it's too big and complex for only two people (Jason > and Jeff) to support in the U.S., so the simple answer ends up being for you > to reinstall. > > Shawn Pierson > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Scott Parrish > Sent: Monday, August 10, 2009 4:40 PM > To: [email protected] > Subject: ITSM 7.5/SRM 2.2 Issues > > ** > Listers, > We are currently having major issues with SRM 2.2 Patch 003 running on ARS > 7.5.0/ITSM 7.5.01. BMC's answer to the problem is to roll back and reinstall > SRM. I am curious, is there anyone out there running SRM 2.2 with ITSM > 7.5.01? And, if so, was yours a fresh install of ARS 7.5/ITSM 7.5 or an > upgrade? And, did you run into any issues or problems? > > ARS 7.5.0 > ITSM 7.5.1 > SQL Server 2005 > Windows Server 2003 Standard Edition > > Scott Parrish > > IT Prophets > > (770) 653-5203 > > www.itprophets.com > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ > > Private and confidential as detailed > here:http://www.sug.com/disclaimers/default.htm#Mail. If you cannot access > the link, please e-mail sender. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
