Did you check your error logs? What did you find in them? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brian Bishop Sent: Monday, August 17, 2009 5:53 AM To: [email protected] Subject: Re: ARS 7.5 P2/ITSM Install Issue
I disagree, I have installed server 7.5 patch 2 with cmdb 7.5 patch 1 and ITSM 7.5.01 patch 1 without any issues in a windows environment with sql 2005. Do the server install and then ensure you have licences for all the products you want to install and the server. Then do a database back up and then install Atrium 7.5 patch 1. You can check your versions in the SHARE:Application_Properties form which I believe, but am not certain, is where the installer looks. Brian Bishop -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Raj Sent: 14 August 2009 17:16 To: [email protected] Subject: Re: ARS 7.5 P2/ITSM Install Issue Yup, Janie is right. Install AR System 7.5.00 Patch 002 , then there is Patch 002 for CMDB 7.5.00 . Before Installing CMDB you need to license AR System Server and all the licenses you need and then do the CMDB (7.5.00 P 2)install and then ITSM Suite. On Aug 14, 9:58 am, Janie Sprenger <[email protected]> wrote: > What version is your CMDB on ? I believe this needs to be on Patch 2 as > well. > > HTH, > > Janie > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Mark Lev > Sent: Friday, August 14, 2009 6:24 AM > To: [email protected] > Subject: ARS 7.5 P2/ITSM Install Issue > > ** > > Good Morning, > > Windows Server, SQL Server, ARS 7.5/P2, ITSM 7.5 > > ARS Install 7.5 and patch 2 installed OK. > > When trying to install ITSM it says P2 isn't installed and stops. > > Anyone seen this before? > > Thanks, > > Mark > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > ___________________________________________________________________________ ____ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.392 / Virus Database: 270.13.56/2302 - Release Date: 08/14/09 06:10:00 No virus found in this outgoing message. Checked by AVG - www.avg.com Version: 8.5.392 / Virus Database: 270.13.56/2302 - Release Date: 08/14/09 06:10:00 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
