Ray, You note that when you get Service Desk you get Incident, Problem, CMDB, and tasking support.
Well, CMDB is a major step beyond Asset Tracking that was in the 6.x HelpDesk solution. So, you have the ability to track assets by entering them in the CMDB and you can do relationships and you can have auditing and you can have .... So, in fact the 7.x releases of ServiceDesk have more capability than you did with Asset Tracking in the previous releases. And, you note tasking support. This includes the ability to have task templates and run any task flow that you want to run within the Incident Management System. Well, in the earlier versions of HelpDesk, you had change tasking. This is an equivalent functionality that is now an inherent capability of Incident Management and in fact is enhanced in that you can have tasks associated with any Incident and not just within a Change Tasking mode. So, the 7.5 environment doesn't have explicit subsystems called Asset Tracking and Change Tasking like the 6.x and earlier versions did. These functions are simply capabilities of the ServiceDesk product for general purpose use within the Service Desk and not as specialized subsystems. The Asset Tracking is contained within the CMDB and the Change Tasking within the included tasking subsystem support. Of course if you want full fledged and full capability Change Management and full capability Asset Management, there are full scale applications for those capabilities as well. I encourage you that rather than looking at the names of subsystem, you look at the functionality that was available and provided with the solution and I think you will find that there is equivalent capability around both the Asset Tracking and Change Tasking functionality in the 7.x releases that is in most ways a superior set of capability than was there before. It also removes all confusion around the difference between Change Tasking and Change Management being the simple subsystem vs. the full application. I hope this helps, Doug Mueller ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ray T. Sent: Tuesday, August 18, 2009 1:31 PM To: [email protected] Subject: Service Desk 7.x...no longer has mini Change, Asset functionality? ** Hi folks, Can you please confirm this: my understanding is that unlike older versions of ITSM (6.x - ), in which even if you only had Help Desk application installed, you would have Change Tasking and Asset Tracking modules installed for free use...in Service Desk 7.0 - 7.5, there are no such free modules that do limited Change and Asset Management. So if you buy Service Desk 7.5, you get Incident, Problem, CMDB. And of course the components like Tasking and what not, but nothing that will do change mgmt or asset management on a small scale. Did I get this right? Thanks. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
