One other thought on Change lite. You could (not that you should) use the "Request" type of an incident to simulate tracking a Change Request, though there is no Approval interface to handle that.
Rick -----Original Message----- From: "Ray T." <[email protected]> Date: Tue, 18 Aug 2009 17:29:44 To: <[email protected]> Subject: Re: Service Desk 7.x...no longer has mini Change, Asset functionality? Doug, Thank you for the insight. CMDB more than beats Asset Tracking, I absolutely agree. I wasn't sure about the change part. There is a not a designated "change" tracking in 7.x, but besides that I see that although there is some value in having a separately named module with it's own interface and IDs... that the rudimentary features Change Tracking had are not lost if you use IM/tasks for changes. Strauss, Howard, Willaim, thanks for the input. On Tue, Aug 18, 2009 at 4:53 PM, Mueller, Doug <[email protected]> wrote: > ** Ray, > > You note that when you get Service Desk you get Incident, Problem, CMDB, > and tasking support. > > Well, CMDB is a major step beyond Asset Tracking that was in the 6.x > HelpDesk solution. So, you have > the ability to track assets by entering them in the CMDB and you can do > relationships and you can have > auditing and you can have .... So, in fact the 7.x releases of > ServiceDesk have more capability than you > did with Asset Tracking in the previous releases. > > And, you note tasking support. This includes the ability to have task > templates and run any task flow that > you want to run within the Incident Management System. Well, in the > earlier versions of HelpDesk, you > had change tasking. This is an equivalent functionality that is now an > inherent capability of Incident > Management and in fact is enhanced in that you can have tasks associated > with any Incident and not just > within a Change Tasking mode. > > So, the 7.5 environment doesn't have explicit subsystems called Asset > Tracking and Change Tasking like > the 6.x and earlier versions did. These functions are simply capabilities > of the ServiceDesk product for > general purpose use within the Service Desk and not as specialized > subsystems. The Asset Tracking is > contained within the CMDB and the Change Tasking within the included > tasking subsystem support. > > Of course if you want full fledged and full capability Change Management > and full capability Asset > Management, there are full scale applications for those capabilities as > well. > > > I encourage you that rather than looking at the names of subsystem, you > look at the functionality that was > available and provided with the solution and I think you will find that > there is equivalent capability around > both the Asset Tracking and Change Tasking functionality in the 7.x > releases that is in most ways a > superior set of capability than was there before. It also removes all > confusion around the difference between > Change Tasking and Change Management being the simple subsystem vs. the > full application. > > I hope this helps, > > Doug Mueller > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Ray T. > *Sent:* Tuesday, August 18, 2009 1:31 PM > *To:* [email protected] > *Subject:* Service Desk 7.x...no longer has mini Change, Asset > functionality? > > ** Hi folks, > Can you please confirm this: > my understanding is that unlike older versions of ITSM (6.x - ), in which > even if you only had Help Desk application installed, you would have Change > Tasking and Asset Tracking modules installed for free use...in Service Desk > 7.0 - 7.5, there are no such free modules that do limited Change and Asset > Management. > > So if you buy Service Desk 7.5, you get Incident, Problem, CMDB. And of > course the components like Tasking and what not, but nothing that will do > change mgmt or asset management on a small scale. Did I get this right? > > Thanks. > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
