Kathy, Honestly, I've never worked with the ITSM suite nor run ARInside against it, but am one of the developers keeping the project alive. The way ARInside works is it loads all of the objects into memory, then cross references them to provide the output. I know there are LOTS of problems with doing things with the ITSM code base. One thing I can recommend trying however is to utilize the 'exclude list' functionality. The way this works is you create a packing list on your server that contains a list of everything you don't want it to document, that workflow is then excluded from the documentation output, and may make it possible to document 'part' of the system with less memory requirements. Please go out to arinside.com and open a ticket for the problem if you would like. Giving as much detail as possible so we can try to pinpoint a solution.
_____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kathy Morris Sent: Wednesday, August 19, 2009 1:34 PM To: [email protected] Subject: Re: Workflow Documentation 7.1 ** Do you need to more than 2 GIG of RAM to run this product - because the arinside executes, then freezes after about 1 hour, and then I get an exception error. Is this common with this tool. The exception error comes before the forms are generated in the HTML format. Active links/filters/applications are displayed In a message dated 8/19/2009 3:06:04 P.M. Eastern Daylight Time, [email protected] writes: ** ARInside: www.arinside.org <http://www.arinside.org/> Jennifer Meyer _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kathy Morris Sent: Wednesday, August 19, 2009 2:11 PM To: [email protected] Subject: Workflow Documentation 7.1 Hi All, I am trying to run a tool to document our workflow on our system (AR 7.1, ITSM) on Windows. I had been using AR system, but the AL are displaying, but the forms are not displaying - is there another free tool I can use to document the workflow? _____ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _____ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _____ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
