I still use the ARSDocumenter perl script to document my 7.1 system. To search the documentation I just do a standard Windows search against the directory putting my "keyword(s)" into the "word or phrase in the file" field.
Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of bruce sisk Sent: Thursday, August 20, 2009 5:13 PM To: [email protected] Subject: Re: Workflow Documentation 7.1 I am routinely running arinside against a Remedy ARS 7.1 server running the full ITSM 7.03 suite, Kinetic Survey\Request and several custom developed applications. I run it about once a month and have not had any issues with it. The only time I have had an issue, is when I tried to run it against a VM of the same application config. The RAM allocated was a little more than 1 gig. I was able to get this to complete as well...but had to turn off all non essential services from the service console in order to get the memory. We are running windows 2003 servers with multiple processors and 16GB ram. I also do NOT run it on the remedy server itself...but a secondary server. I applaud the app...and the guys keeping it alive. Hopefully they will add some "versioning" fields....to allow me to differentiate one run versus another. This would be very useful when running arinside against packing lists of modifications. And an ability to search keywords against the billion HTML files it creates (embed an index server). Bruce Sisk BFS Enterprises -----Original Message----- From: LJ Longwing Sent: Aug 20, 2009 10:27 AM To: [email protected] Subject: Re: Workflow Documentation 7.1 Not effectively, because of the issues I mentioned. I would really appreciate if you went to ARInside.com and logged an defect discussing ITSM specifically, and gave any details you have regarding its crash when you try to document the entire thing. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kathy Morris Sent: Thursday, August 20, 2009 8:18 AM To: [email protected] Subject: Re: Workflow Documentation 7.1 Then does this mean it is impossible for me to document the ITSM workflow using ARInside? I had to split the Active links in Package 1, and forms in Package 2 because when I run them together - I get exception errors. In a message dated 8/20/2009 10:12:48 A.M. Eastern Daylight Time, [email protected] writes: ** The problem you WILL come across with merging is that ARInside performs its operations with an 'internal id', so in run 1 form 1 is "ABC" but in run 2 form 1 is "DEF"...so when you copy the two folders together you will be putting two different forms into the same folder, same with all of the other objects. One of the enhancements I plan on implementing at some point is to have it use form/workflow name instead of internal ID, this will solve several problems that I have, including the one I just discussed. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kathy Morris Sent: Thursday, August 20, 2009 8:03 AM To: [email protected] Subject: Resolved: Workflow Documentation 7.1 Yes, I ended up creating packing lists and breaking it up - I believe it is the Blacklist in the settings.ini file. This resolved the issue. Now I am going thru and merging the file folders to see the code on one single HTML page. Yes you are absolutely right. In a message dated 8/19/2009 10:34:03 P.M. Eastern Daylight Time, [email protected] writes: ** Kathy, Honestly, I've never worked with the ITSM suite nor run ARInside against it, but am one of the developers keeping the project alive. The way ARInside works is it loads all of the objects into memory, then cross references them to provide the output. I know there are LOTS of problems with doing things with the ITSM code base. One thing I can recommend trying however is to utilize the 'exclude list' functionality. The way this works is you create a packing list on your server that contains a list of everything you don't want it to document, that workflow is then excluded from the documentation output, and may make it possible to document 'part' of the system with less memory requirements. Please go out to arinside.com and open a ticket for the problem if you would like. Giving as much detail as possible so we can try to pinpoint a solution. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kathy Morris Sent: Wednesday, August 19, 2009 1:34 PM To: [email protected] Subject: Re: Workflow Documentation 7.1 Do you need to more than 2 GIG of RAM to run this product - because the arinside executes, then freezes after about 1 hour, and then I get an exception error. Is this common with this tool. The exception error comes before the forms are generated in the HTML format. Active links/filters/applications are displayed In a message dated 8/19/2009 3:06:04 P.M. Eastern Daylight Time, [email protected] writes: ** ARInside: www.arinside.org Jennifer Meyer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kathy Morris Sent: Wednesday, August 19, 2009 2:11 PM To: [email protected] Subject: Workflow Documentation 7.1 Hi All, I am trying to run a tool to document our workflow on our system (AR 7.1, ITSM) on Windows. I had been using AR system, but the AL are displaying, but the forms are not displaying - is there another free tool I can use to document the workflow?
