By wrong, do you mean that it doesn't match what your server is named, or that it doesn't match how your Mid Tier is configured?
>From what I understand, that's how the system is designed and can't be changed >(which I think it just plain dumb - it should be configurable). It is >probably based on the server name and domain specified in arserver.conf. I >believe that if you don't specify a domain name, it tries to determine it >based on the domain of your primary interface or something like that. We've worked around this in the past by creating a filter that looks for the server name in URLs in new records created in AR System Email Messages and changes it to the correct server. Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mark Lev Sent: Tuesday, August 25, 2009 5:17 PM To: [email protected] Subject: Email server reference ** We cannot seem to locate where Remedy stores the AR server name that it inserts into the URL on a notification. ARS 7.5 SQL Server Windows OS For example: The URL in the email is something like this: http://<webserve>...<ARServer>...12345<http://%3cwebserve%3e...%3cARServer%3e...12345> The ARServer is wrong, and doesn't work. We've tried the configuration form, server configuration tab, etc, but no luck. Anyone know where this is stored so we can correct it? It is putting the full path server.xyz.com instead of just server. Thanks, Mark _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
