We did try to run arserver.exe from the command line, but it errors out immediately. No output on the command line itself.
Just spent an hour on the phone with a competent-sounding tech with a backline tech in her other ear. No solutions yet, so they are escalating further. Hope to have an update tomorrow morning. Rick On Wed, Aug 26, 2009 at 12:20 PM, LJ Longwing <lj.longw...@gmail.com> wrote: > ** do you get anything on screen when you try to use the armonitor.cfg's > file via command line?...does it start, error out, anything? > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Rick Cook > *Sent:* Wednesday, August 26, 2009 12:17 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: 7.1.0 P7 Install problems > > ** I am just trying to install a brand new 7.1.0 patch 6 or 7 (I have tried > both) on a Win2k3/SQL2k5 VM. 3 GB RAM and appropriate patches. Lyle's > response shows how little data there is out there on this problem. > > > The installer does create the DB, so DB authentication isn't the issue. > The issue is that the Remedy AR System service simply will not start after > the DB is created but before the forms and workflow are imported by the > installer. This same set of conditions occurs no matter what we try during > or after the installation. We get the "service-specific error code 1064" > error code when we try. I have looked up that error code everywhere I can, > including the BMCDN. Some 7.5 users are reporting this on install, but I > appear to be the first to encounter it on a 7.1.0 install. There doesn't > seem to be an answer that anyone has found yet. > > I hate to admit it, but I am well and truly stumped. Since the same > behaviors occur with two different patches and with multiple install > options, it seems like an environmental issue, but I can see nothing wrong > with the environment. We have a Webex with Support in about an hour - we'll > see if they can find something no one has so far. I will, of course, share > any solutions that work. > > Rick > > On Wed, Aug 26, 2009 at 11:01 AM, Michael Latham <mlatha...@hotmail.com>wrote: > >> ** >> >> Hey Lyle, >> >> >> >> Actually he mentioned Error 1064 but maybe you made a typo, happens to the >> best of us : P. It is a general sql error that can occur in oracle, mssql >> server, or mysql. I am not quite sure but there is probably some type of >> database related authentication issue here. Would have to delve a little >> deeper into my notes for 7.* installs I have done over the past few years. >> Just so you know I recently did a successful install of patch 7 in VirtualPC >> environment. All ITSM apps, Atrium Core, and the related engines on >> MSSQL2005 and Win2003Server. Now I cannot get the service to start. So we >> are both looking at something similar here I suppose. The only difference I >> have service startup issue after completing a successful install. Well >> actually not complete cause I stopped the change management install due to >> lag on my box. I am sure I broke something. I am about to go fresh again >> and see what happens. I will keep you updated! Cheerios! >> >> >> >> Mike Latham – Some Remedy Developer Guy >> >> >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arsl...@arslist.org] *On Behalf Of *Lyle Taylor >> *Sent:* Wednesday, August 26, 2009 1:48 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: 7.1.0 P7 Install problems >> >> >> >> ** >> >> I just tried Googling “Windows error 1604”. Looks like it’s a common >> MySQL error. Are you sure you’re using SQL Server and not MySQL? ;-) >> >> >> >> Lyle >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arsl...@arslist.org] *On Behalf Of *Rick Cook >> *Sent:* Wednesday, August 26, 2009 11:26 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: 7.1.0 P7 Install problems >> >> >> >> ** Just to eliminate that as a potential issue, we did bump up the RAM to >> 3 GB. Still the same problem. Windows error 1064. >> >> Rick >> >> On Wed, Aug 26, 2009 at 6:54 AM, Rick Cook <remedyr...@gmail.com> wrote: >> >> ** >> >> 2 GB. AR System should at least install with that, since there is nothing >> else but the OS running on the VM. The DB is remote. Agree? >> >> Rick >> ------------------------------ >> >> *From*: copits.rich...@bwc.state.oh.us >> *Date*: Wed, 26 Aug 2009 07:41:40 -0400 >> *To*: <arslist@ARSLIST.ORG> >> *Subject*: Re: 7.1.0 P7 Install problems >> >> Check the amount of memory that you have allocated in your VM…... >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arsl...@arslist.org] *On Behalf Of *Rick Cook >> *Sent:* Tuesday, August 25, 2009 6:13 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* 7.1.0 P7 Install problems >> >> >> >> ** I have been trying for two days to install AR Server 7.1.0 Patch 7 on a >> Win2k3/SQL2k5 VM. I have done this a dozen times in other places without >> significant problems, but this one just will not install. I get an arcane >> Windows error (1064), there are almost no logs created, and while the DB and >> the metatables are created, the service will not start, meaning that no >> forms or workflow can be imported. We tried starting the service in debug >> mode, but that didn't work at all. The problem seems to be that the service >> just will not start. It doesn't reference any authentication or logon error >> in the Event Viewer, just a mystery application error that leads pretty much >> nowhere. >> >> We tried both SQL (sa) and Windows (admin) authentication, though the >> Windows account used wasn't a full domain admin. It was a local admin that >> also had admin privileges on the shared SQL server. My next step is to try >> installing patch 6 instead of 7, to remove that from the list of potential >> remaining issues. The server install is a direct download from Support just >> yesterday. >> >> Has anyone seen this before? I am about out of ideas for new things to >> try, and Support so far has only asked for files I don't have to give. >> >> Rick >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ >> >> >> Portions of this message may be confidential under an exemption to Ohio's >> public records law or under a legal privilege. If you have received this >> message in error or due to an unauthorized transmission or interception, >> please delete all copies from your system without disclosing, copying, or >> transmitting this message. >> >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ >> >> >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ >> >> >> >> NOTICE: This email message is for the sole use of the intended >> recipient(s) and may contain confidential and privileged information. Any >> unauthorized review, use, disclosure or distribution is prohibited. If you >> are not the intended recipient, please contact the sender by reply email and >> destroy all copies of the original message. >> >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"