Don't remember - some Windows/system error. Rick
On Wed, Aug 26, 2009 at 1:53 PM, LJ Longwing <lj.longw...@gmail.com> wrote: > ** What is the error? > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Rick Cook > *Sent:* Wednesday, August 26, 2009 2:08 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: 7.1.0 P7 Install problems > > ** We did try to run arserver.exe from the command line, but it errors out > immediately. No output on the command line itself. > > > Just spent an hour on the phone with a competent-sounding tech with a > backline tech in her other ear. No solutions yet, so they are escalating > further. Hope to have an update tomorrow morning. > > Rick > > On Wed, Aug 26, 2009 at 12:20 PM, LJ Longwing <lj.longw...@gmail.com>wrote: > >> ** do you get anything on screen when you try to use the armonitor.cfg's >> file via command line?...does it start, error out, anything? >> >> ------------------------------ >> *From:* Action Request System discussion list(ARSList) [mailto: >> arsl...@arslist.org] *On Behalf Of *Rick Cook >> *Sent:* Wednesday, August 26, 2009 12:17 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: 7.1.0 P7 Install problems >> >> ** I am just trying to install a brand new 7.1.0 patch 6 or 7 (I have >> tried both) on a Win2k3/SQL2k5 VM. 3 GB RAM and appropriate patches. >> Lyle's response shows how little data there is out there on this problem. >> >> >> The installer does create the DB, so DB authentication isn't the issue. >> The issue is that the Remedy AR System service simply will not start after >> the DB is created but before the forms and workflow are imported by the >> installer. This same set of conditions occurs no matter what we try during >> or after the installation. We get the "service-specific error code 1064" >> error code when we try. I have looked up that error code everywhere I can, >> including the BMCDN. Some 7.5 users are reporting this on install, but I >> appear to be the first to encounter it on a 7.1.0 install. There doesn't >> seem to be an answer that anyone has found yet. >> >> I hate to admit it, but I am well and truly stumped. Since the same >> behaviors occur with two different patches and with multiple install >> options, it seems like an environmental issue, but I can see nothing wrong >> with the environment. We have a Webex with Support in about an hour - we'll >> see if they can find something no one has so far. I will, of course, share >> any solutions that work. >> >> Rick >> >> On Wed, Aug 26, 2009 at 11:01 AM, Michael Latham >> <mlatha...@hotmail.com>wrote: >> >>> ** >>> >>> Hey Lyle, >>> >>> >>> >>> Actually he mentioned Error 1064 but maybe you made a typo, happens to >>> the best of us : P. It is a general sql error that can occur in oracle, >>> mssql server, or mysql. I am not quite sure but there is probably some type >>> of database related authentication issue here. Would have to delve a little >>> deeper into my notes for 7.* installs I have done over the past few years. >>> Just so you know I recently did a successful install of patch 7 in VirtualPC >>> environment. All ITSM apps, Atrium Core, and the related engines on >>> MSSQL2005 and Win2003Server. Now I cannot get the service to start. So we >>> are both looking at something similar here I suppose. The only difference I >>> have service startup issue after completing a successful install. Well >>> actually not complete cause I stopped the change management install due to >>> lag on my box. I am sure I broke something. I am about to go fresh again >>> and see what happens. I will keep you updated! Cheerios! >>> >>> >>> >>> Mike Latham – Some Remedy Developer Guy >>> >>> >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arsl...@arslist.org] *On Behalf Of *Lyle Taylor >>> *Sent:* Wednesday, August 26, 2009 1:48 PM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Re: 7.1.0 P7 Install problems >>> >>> >>> >>> ** >>> >>> I just tried Googling “Windows error 1604”. Looks like it’s a common >>> MySQL error. Are you sure you’re using SQL Server and not MySQL? ;-) >>> >>> >>> >>> Lyle >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arsl...@arslist.org] *On Behalf Of *Rick Cook >>> *Sent:* Wednesday, August 26, 2009 11:26 AM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Re: 7.1.0 P7 Install problems >>> >>> >>> >>> ** Just to eliminate that as a potential issue, we did bump up the RAM to >>> 3 GB. Still the same problem. Windows error 1064. >>> >>> Rick >>> >>> On Wed, Aug 26, 2009 at 6:54 AM, Rick Cook <remedyr...@gmail.com> wrote: >>> >>> ** >>> >>> 2 GB. AR System should at least install with that, since there is nothing >>> else but the OS running on the VM. The DB is remote. Agree? >>> >>> Rick >>> ------------------------------ >>> >>> *From*: copits.rich...@bwc.state.oh.us >>> *Date*: Wed, 26 Aug 2009 07:41:40 -0400 >>> *To*: <arslist@ARSLIST.ORG> >>> *Subject*: Re: 7.1.0 P7 Install problems >>> >>> Check the amount of memory that you have allocated in your VM…... >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arsl...@arslist.org] *On Behalf Of *Rick Cook >>> *Sent:* Tuesday, August 25, 2009 6:13 PM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* 7.1.0 P7 Install problems >>> >>> >>> >>> ** I have been trying for two days to install AR Server 7.1.0 Patch 7 on >>> a Win2k3/SQL2k5 VM. I have done this a dozen times in other places without >>> significant problems, but this one just will not install. I get an arcane >>> Windows error (1064), there are almost no logs created, and while the DB and >>> the metatables are created, the service will not start, meaning that no >>> forms or workflow can be imported. We tried starting the service in debug >>> mode, but that didn't work at all. The problem seems to be that the service >>> just will not start. It doesn't reference any authentication or logon error >>> in the Event Viewer, just a mystery application error that leads pretty much >>> nowhere. >>> >>> We tried both SQL (sa) and Windows (admin) authentication, though the >>> Windows account used wasn't a full domain admin. It was a local admin that >>> also had admin privileges on the shared SQL server. My next step is to try >>> installing patch 6 instead of 7, to remove that from the list of potential >>> remaining issues. The server install is a direct download from Support just >>> yesterday. >>> >>> Has anyone seen this before? I am about out of ideas for new things to >>> try, and Support so far has only asked for files I don't have to give. >>> >>> Rick >>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >>> Are"_ >>> >>> >>> Portions of this message may be confidential under an exemption to Ohio's >>> public records law or under a legal privilege. If you have received this >>> message in error or due to an unauthorized transmission or interception, >>> please delete all copies from your system without disclosing, copying, or >>> transmitting this message. >>> >>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >>> Are"_ >>> >>> >>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >>> Are"_ >>> >>> >>> >>> NOTICE: This email message is for the sole use of the intended >>> recipient(s) and may contain confidential and privileged information. Any >>> unauthorized review, use, disclosure or distribution is prohibited. If you >>> are not the intended recipient, please contact the sender by reply email and >>> destroy all copies of the original message. >>> >>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >>> Are"_ >>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >>> Are"_ >> >> >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ >> > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
