On the Authored For Groups tab the table at the bottom is the list of support groups that can see the template.
________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shane Buchholz Sent: Wednesday, September 02, 2009 10:51 AM To: arslist@ARSLIST.ORG Subject: ITSM 7 Incident Templates ** I am running in to a problem that I am hoping someone might have a solution for. I am trying to create templates for Incident Management, but none of them are visible after creation. There are no issues during the creation process itself, but I have tried with multiple users, and nobody has visibility to use the templates. I am supposed to be doing a demo of the templates in three hours. Any help would be appreciated. AR 7.1 ITSM 7.03 SQL 2005 Thanks, Shane Buchholz Systems Analyst II - Remedy Information Services - Operations ________________________________ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
