Does/do your user/users have Task Viewer or Task User permissions? Thad Esser Remedy Developer "Now... Just where did I put that cheese...?"
|------------> | From: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |Shane Buchholz <[email protected]> | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | To: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |[email protected] | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | Date: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |09/02/2009 11:25 AM | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | Subject: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |Re: ITSM 7 Incident Templates | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | Sent by: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |"Action Request System discussion list(ARSList)" <[email protected]> | >--------------------------------------------------------------------------------------------------------------------------------------------------| ** I set this option in the initial setup, but still have no visibility. From: Action Request System discussion list(ARSList) [ mailto:[email protected]] On Behalf Of Pargeter, Christie :CO IS Sent: Wednesday, September 02, 2009 11:04 AM To: [email protected] Subject: Re: ITSM 7 Incident Templates ** On the Authored For Groups tab the table at the bottom is the list of support groups that can see the template. From: Action Request System discussion list(ARSList) [ mailto:[email protected]] On Behalf Of Shane Buchholz Sent: Wednesday, September 02, 2009 10:51 AM To: [email protected] Subject: ITSM 7 Incident Templates ** I am running in to a problem that I am hoping someone might have a solution for. I am trying to create templates for Incident Management, but none of them are visible after creation. There are no issues during the creation process itself, but I have tried with multiple users, and nobody has visibility to use the templates. I am supposed to be doing a demo of the templates in three hours. Any help would be appreciated. AR 7.1 ITSM 7.03 SQL 2005 Thanks, Shane Buchholz Systems Analyst II - Remedy Information Services - Operations Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
