Does your user have a default group set up?
From: Shane Buchholz <[email protected]> To: [email protected] Date: 09/02/2009 01:47 PM Subject: Re: ITSM 7 Incident Templates Sent by: "Action Request System discussion list(ARSList)" <[email protected]> ** I am creating templates from the App Admin Console. My test users have Task User permissions. One thing that looks a bit odd is that the ?Viewing Templates for Support Group? field on the ?Incident Template Selection? form shows up as display-only with ?//? as the default for the field. We have the option to select support groups from the drop-down menu, but none of them populate any of the created templates. I have tried pulling logs, but no workflow seems to be firing when I select the group from this list. Shane From: Action Request System discussion list(ARSList) [ mailto:[email protected]] On Behalf Of Chowdhury, Tauf Sent: Wednesday, September 02, 2009 11:35 AM To: [email protected] Subject: Re: ITSM 7 Incident Templates ** Also remember when modifying incident templates, go in through the APP ADMIN CONSOLE > Custom Config. For some reason, opening the Incident Template form directly does funky things? Make sure that you have all the support groups that should have access to it in the Authored for Groups table. Also, if you have opened the form directly and modified records, make sure there are no duplicate entries. Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [ mailto:[email protected]] On Behalf Of Shane Buchholz Sent: Wednesday, September 02, 2009 2:20 PM To: [email protected] Subject: Re: ITSM 7 Incident Templates ** I set this option in the initial setup, but still have no visibility. From: Action Request System discussion list(ARSList) [ mailto:[email protected]] On Behalf Of Pargeter, Christie :CO IS Sent: Wednesday, September 02, 2009 11:04 AM To: [email protected] Subject: Re: ITSM 7 Incident Templates ** On the Authored For Groups tab the table at the bottom is the list of support groups that can see the template. From: Action Request System discussion list(ARSList) [ mailto:[email protected]] On Behalf Of Shane Buchholz Sent: Wednesday, September 02, 2009 10:51 AM To: [email protected] Subject: ITSM 7 Incident Templates ** I am running in to a problem that I am hoping someone might have a solution for. I am trying to create templates for Incident Management, but none of them are visible after creation. There are no issues during the creation process itself, but I have tried with multiple users, and nobody has visibility to use the templates. I am supposed to be doing a demo of the templates in three hours. Any help would be appreciated. AR 7.1 ITSM 7.03 SQL 2005 Thanks, Shane Buchholz Systems Analyst II - Remedy Information Services - Operations Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
