Rick,
 
Panacea has a SharePoint integration ....
 
http://www.pws-europe.com/
 
HTH
 
 
Regards...Gidd
 <http://www.panacea.com/>  

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Rick Westbrock
Sent: Tuesday, September 29, 2009 10:35 AM
To: [email protected]
Subject: Need tips on integrating Sharepoint as a KB


** 

Hi all- 
We are not using the RKB product but I'm interested in any information out
there about integrating an MS Sharepoint install that contains
troubleshooting documents into my custom Remedy installation. Ideally once a
user selects the CTI and types a short description of the problem they would
be presented with documents from the Sharepoint that are relevant. I am
running 7.0.1 at the moment but will be upgrading to 7.5 next year.

I have to imagine that someone out there has done this already, any pointers
to get me going in the right direction would be much appreciated.

Thanks, 
Rick 



_________________________ 
Rick Westbrock, Telecom Engineer 
PETCO Animal Supplies, Inc. 


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