Sandra, I do not work for Panacea but they will be at WWRUG09, perhaps you can meet with them there? Otherwise send them a message? http://www.pws-europe.com/products/RemedySharepoint/RemedySharepoint.html
I notice that their website is a little screwed up so.... Contact Us For information on products and services : Telephone: +44 (0) 1784 497 047 Fax: +44 (0) 1784 497 048 email: [email protected] Mailto:[email protected] HTH Regards...Gidd -----Original Message----- From: Hennigan, Sandra H CTR OSD-CIO [mailto:[email protected]] Sent: Tuesday, September 29, 2009 12:32 PM To: Gidd Calden Subject: RE: Need tips on integrating SharePoint as a KB (U) UNCLASSIFIED I took a look at the site which presents a good rationale for integrating SharePoint and Remedy but not much else - how can I get more information? Sandra Hennigan Remedy Developer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Gidd Calden Sent: Tuesday, September 29, 2009 1:47 PM To: [email protected] Subject: Re: Need tips on integrating SharePoint as a KB ** Rick, Panacea has a SharePoint integration .... http://www.pws-europe.com/ HTH Regards...Gidd <http://www.panacea.com/> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rick Westbrock Sent: Tuesday, September 29, 2009 10:35 AM To: [email protected] Subject: Need tips on integrating Sharepoint as a KB ** Hi all- We are not using the RKB product but I'm interested in any information out there about integrating an MS Sharepoint install that contains troubleshooting documents into my custom Remedy installation. Ideally once a user selects the CTI and types a short description of the problem they would be presented with documents from the Sharepoint that are relevant. I am running 7.0.1 at the moment but will be upgrading to 7.5 next year. I have to imagine that someone out there has done this already, any pointers to get me going in the right direction would be much appreciated. Thanks, Rick _________________________ Rick Westbrock, Telecom Engineer PETCO Animal Supplies, Inc. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
