I suggest you take a look at KCS (Knowledge Centered Support) principles before you start an integration. Ensure your business users understand the importance of Knowledge Management and that it isn't just s software solution but a process. Once they have that understanding, I would mimic the RKM integration with Remedy. You would basically embed the Sharepoint site in a View Field and pass URL parameters as the query string etc. Hope that helps. Alan BlakeKnowlysis
--- On Tue, 9/29/09, Rick Westbrock <[email protected]> wrote: From: Rick Westbrock <[email protected]> Subject: Need tips on integrating Sharepoint as a KB To: [email protected] Date: Tuesday, September 29, 2009, 11:34 AM ** Hi all- We are not using the RKB product but I'm interested in any information out there about integrating an MS Sharepoint install that contains troubleshooting documents into my custom Remedy installation. Ideally once a user selects the CTI and types a short description of the problem they would be presented with documents from the Sharepoint that are relevant. I am running 7.0.1 at the moment but will be upgrading to 7.5 next year. I have to imagine that someone out there has done this already, any pointers to get me going in the right direction would be much appreciated. Thanks, Rick _________________________ Rick Westbrock, Telecom Engineer PETCO Animal Supplies, Inc. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
