We encountered similar issues with upgrade/ patching. Had to clean-up files directories and form names and reinstall manually using command line codes with the help of BMC Support. The issue was opened for 2 months before the issue was identified and corrected though. Also had different results across environments so the root cause for failure is not exactly known. We did narrow down the fact that when we upgraded from 7.1 to 7.5 the upgrade did not complete successfully even though the logs stated that the it completed successfully. Somewhere in the install there was and error but the error was ignored and so forms names were changed but the form structure did not. When trying to patch, the system was looking for the old form names but they did not exist.
Check for any form names that have a '/' in them instead of a '-' and vice versa. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of DCI Remedy Sent: Friday, October 16, 2009 8:38 AM To: [email protected] Subject: Atrium 7.5 upgrade failed - HELP! ** Hello listers! So I'm running into issues with my Atrium Upgrade. Windows 2003 Server (VM) MS SQL Server 2005 (Separate server) ARS 7.5 Patch 3 CMDB 2.1 Patch 6 Incident and Problem Patch 9000 Midtier 7.5 (Separate server) It errors out on this step. BMC Atrium Core 7.5.00 patch 002 install failed. -------------------------------------------------------- Feature BMC Atrium CMDB failed com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec command ("C:\DOCUME~1\XXXX\LOCALS~1\Temp\Utilities\cmdb\cmdbdriver.exe" -s <SERVERNAME REMOVED> -u Demo -p <not_displayed> -t 9067 -x "E:\Program Files\BMC Software\AtriumCore\cmdb\en\workflow\upgrade\210patch000\upgr-cmd-OSD.tx t") returned an exit code of 1, which was interpreted as a failure Feature Atrium Impact Simulator Engine failed Installation was skipped because BMC Atrium CMDB failed to install I've restored the DB and tried the Atrium Patch 3 and got the same error. We are not installing the Atrium WS Any help is greatly appreciated. I've been struggling with this for a few days now. Thanks Ed _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
