We have seen this when copying files from one environment to another. To correct it we have had to reset the Mid-Tier Administrator Password (in Server Information, Connection Settings tab) then redefine the AR Server Settings in the Mid-Tier configs (even if the passwords are the same).
Regards, Chuck Baldi On Fri, Oct 16, 2009 at 8:22 PM, Lyle Taylor <[email protected]> wrote: > I've seen issues similar to this when forms were referencing another > server. For example, a while back we had some contractors make some > customizations to a form and they migrated it to our test and prod > environment, I think by exporting the form to a def file and importing it > into the target servers. After that, certain users started see errors like > this. It turned out that certain items on the form were referencing the dev > server, and the people getting the errors didn't have an account on the dev > server. > > So, I'm not sure exactly how that applies in this situation, but might be a > point to look into or a direction to check out. > > Lyle > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Martinez, Marcelo A > Sent: Friday, October 16, 2009 3:53 PM > To: [email protected] > Subject: Mid Tier Help > > I have copied my production system to a dev system a while back, everything > is working except the Mid Tier. > I can bring up the Mid Tier Config page, and I can access the homepage of > the Mid Tier (displays Requester Console link, INC Console link, CHG console > link). > The issue is when I click on any of the links to access the console, I get > the following: > > The following error(s) occurred while trying to process your request: > > ARERR [623] > Authentication failed > > > SSO / EA works if using the user tool. > Cross reference black password is on and works. > > Any ideas?? > > Thanks - Marcelo > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > > > NOTICE: This email message is for the sole use of the intended > recipient(s) and may contain confidential and privileged information. Any > unauthorized review, use, disclosure or distribution is prohibited. If you > are not the intended recipient, please contact the sender by reply email and > destroy all copies of the original message. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
