Martinez, Application Service Password is requested by most application installers at the time of installing the application. This acts as a dual security so that only authorized group of people can perform tasks such as installing ITSM, AIE, CMDB applications or the patches thereof. Not having the Application Service Password will prevent you from installing any of these.. I have not completely understood your original issue and this thread doesn't tell me much. If you can go by what you are experiencing either on the list or off the list and if I'm familiar with your problem, I'd be glad to help.. What I would like to know is things like - is this problem only on the Mid-Tier? Or are you having the same problem while connecting from the client tool. Detail some of the things you did between the time it was working and when it stopped working.. Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Martinez, Marcelo A Sent: Monday, October 19, 2009 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Help
** I reseted the Mid-Tier Administrator password in the “Connection Settings” tab of server information, then I logged into the Mid Tier configuration page and resetted the password for the server listed. This did not help. I think my issue just got bigger. Now users cannot access Remedy via the user tool or the mid tier. This is also locking my active directory account. I’m sure there is something wrong with my SSO implementation.. Question: on the “Connection Settings” tab of server information, there is an “**Application Service Password”. What is the password for? And, what if this password is set incorrectly? From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Monday, October 19, 2009 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Help ** We have seen this when copying files from one environment to another. To correct it we have had to reset the Mid-Tier Administrator Password (in Server Information, Connection Settings tab) then redefine the AR Server Settings in the Mid-Tier configs (even if the passwords are the same). Regards, Chuck Baldi On Fri, Oct 16, 2009 at 8:22 PM, Lyle Taylor <tayl...@ldschurch.org> wrote: I've seen issues similar to this when forms were referencing another server. For example, a while back we had some contractors make some customizations to a form and they migrated it to our test and prod environment, I think by exporting the form to a def file and importing it into the target servers. After that, certain users started see errors like this. It turned out that certain items on the form were referencing the dev server, and the people getting the errors didn't have an account on the dev server. So, I'm not sure exactly how that applies in this situation, but might be a point to look into or a direction to check out. Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Friday, October 16, 2009 3:53 PM To: arslist@ARSLIST.ORG Subject: Mid Tier Help I have copied my production system to a dev system a while back, everything is working except the Mid Tier. I can bring up the Mid Tier Config page, and I can access the homepage of the Mid Tier (displays Requester Console link, INC Console link, CHG console link). The issue is when I click on any of the links to access the console, I get the following: The following error(s) occurred while trying to process your request: ARERR [623] Authentication failed SSO / EA works if using the user tool. Cross reference black password is on and works. Any ideas?? Thanks - Marcelo _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
