Email engine connects as Remedy Application Service, which is an admin
user, therefore it sees all rows.

Axton

On Fri, Oct 30, 2009 at 1:37 PM, Brittain, Mark <[email protected]> wrote:
> **
> Hi All and Happy Halloween,
>
> I have an interesting situation with email under a row level security
> environment.
>
> I have row level security (112) of either YES or NO.
> User A belongs to the HelpDesk and YES groups.
> User B belongs to the HelpDesk and NO groups.
>
> When I assign a ticket to the HelpDesk group an email is sent to all group
> members. If the value in field ID 112 of the ticket is YES, will USER B get
> an email?
>
> ARS 6.3 patch 20
>
> Thanks
> Mark
> ____________________________________________
> Mark Brittain
> Remedy Developer
> NaviSite
> [email protected]
> (315) 453-2912 x5418 (Phone)
> (315) 317.2897 (Cell)
> Reduce Cost of IT with Managed Hosting and Application Services from
> NaviSite.
> Visit www.NaviSite.com Today.
>
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