Same thing has happened here. At times, making changes to the server configuration via the user tool, our ar.conf would get corrupted. (7.1) Ours was a bit different though -- the lines would end up concatenated -- prefixed with the letter P.
The thread log files (if enabled) will tell you how many fast/list you're running but that is only written out on restart, or thread allocation. I think the Server Statistics will tell you the total threads -- but not broken out by fast/list. Not sure of any utilities updated for 7.x ... Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: Thad K Esser <tkes...@regence.com> To: arslist@ARSLIST.ORG Date: 11/09/2009 03:20 PM Subject: ar.conf entries for queues/threads missing Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> ** Hello, Today I went to update the number of queues I'm allocating for escalations, and found out that my ar.conf file has no entries for ANY queue! The server doesn't appear to be suffering any performance issues right now, but I'm thinking this is a time bomb for my next restart. Before I "do" anything, I'd like to see how many queues/threads are actually running. There used to be a utility for older versions of ARS that would tell you how many threads were running for each queue. A couple of years ago, I tried it on my 7.1 server and remember it not working right. Is there an updated utility for 7.1 that someone can point me to? (any gurus out there want to whip something up?) ARS 7.1 patch 6 on AIX 5.3 (with a remote Oracle 10g db) Thanks, Thad Esser Remedy Developer "Now... Just where did I put that cheese...?" *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ********************************************************************** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
