Thanks everyone for the feedback. I ended up using arwklga to find the number of threads. There's only two of us that have access to ar.conf, and we're both smart enough to not delete those lines, so its good (if not unsettling) to know that something else caused the random changes to ar.conf.
On a side note... since I have the stats, how close to "zero" do you want let your "Minimum Idle Times get before you increase the thread count?
0.0169
0.0173
0.0172
0.0172
0.0172
0.0003
0.0002
0.0173
0.0170
0.0170
0.0172
0.0173
0.0174
0.0170
0.0007
0.0169
0.0169
0.0170
0.0171
0.0169
Those seem pretty close to me.
Thad Esser
Remedy Developer
"Now... Just where did I put that cheese...?"
| From: | Tony Worthington <tony.worthing...@kohls.com> |
| To: | arslist@ARSLIST.ORG |
| Date: | 11/09/2009 01:49 PM |
| Subject: | Re: ar.conf entries for queues/threads missing |
| Sent by: | "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> |
** Same thing has happened here. At times, making changes to the server configuration via the user tool, our ar.conf would get corrupted. (7.1) Ours was a bit different though -- the lines would end up concatenated -- prefixed with the letter P.
The thread log files (if enabled) will tell you how many fast/list you're running but that is only written out on restart, or thread allocation. I think the Server Statistics will tell you the total threads -- but not broken out by fast/list.
Not sure of any utilities updated for 7.x ...
Tony Worthington | Sr. Technical Analyst | Kohl’s Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com
| From: | Thad K Esser <tkes...@regence.com> |
| To: | arslist@ARSLIST.ORG |
| Date: | 11/09/2009 03:20 PM |
| Subject: | ar.conf entries for queues/threads missing |
| Sent by: | "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> |
**
Hello,
Today I went to update the number of queues I'm allocating for escalations, and found out that my ar.conf file has no entries for ANY queue! The server doesn't appear to be suffering any performance issues right now, but I'm thinking this is a time bomb for my next restart. Before I "do" anything, I'd like to see how many queues/threads are actually running. There used to be a utility for older versions of ARS that would tell you how many threads were running for each queue. A couple of years ago, I tried it on my 7.1 server and remember it not working right. Is there an updated utility for 7.1 that someone can point me to? (any gurus out there want to whip something up?)
ARS 7.1 patch 6 on AIX 5.3 (with a remote Oracle 10g db)
Thanks,
Thad Esser
Remedy Developer
"Now... Just where did I put that cheese...?"
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