Thanks!
On Thu, Nov 26, 2009 at 11:45 PM, Kelly Deaver <[email protected]>wrote: > ** > What version do you have? > > You can find sets that are filled out with sample data for all the versions > here - > http://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support/service_support_general?view=documents > > Be sure and use the version that matches with the version of ITSM and the > version of the Data Load Utility. There are improvements/ changes in the > workbooks for each version. > > Kelly Deaver > Effective Technologies > www.effect-tech.com > > [email protected] (ARSlist mail) > [email protected] (Business mail) > > > > -------- Original Message -------- > Subject: Re: Question about Data Management Tool > From: Gianluca Nieri <[email protected]> > Date: Thu, November 26, 2009 12:49 am > To: [email protected] > > ** Thank you Matt, but I don't have that sheets... my workbook ends with > sheet #15... > > On Wed, Nov 25, 2009 at 9:11 AM, Matt Worsdell <[email protected]> wrote: > >> ** >> Gian >> >> Access restrictions are on the tab “17 CTM-PeopleAccessRestrictions” in >> the People spreadsheet. >> >> For multiple assignments you simply have multiple rows in the “19 >> CTM-SupportGroupAssociation” tab. >> >> Matt >> >> *From:*Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Gianluca Nieri >> *Sent:* 25 November 2009 5:41 AM >> *To:* [email protected] >> *Subject:* Question about Data Management Tool >> >> ** Hi everybody, >> >> I have a question about Data Management Tool. >> I'm configuring a new Incident 7.3 but I can't figure in which xls specify >> Access Restrictions for people (I'm using multy tennancy and I want that one >> people can see only his company tickets). >> Also, how is possible to specify that a support user belongs to multiple >> groups? >> >> Thanks for the answer, gian >> >> >> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers >> Are"_ >> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers >> Are"_ > > > > > -- > G I A N L U C A N I E R I > > 3, Via Niccodemi - 20156 Milan - Italy (I) > > Office: +39 02 36 51 16 27 > Mobile: +39 347 58 44 658 > Fax: +39 02 99 98 43 38 > > Email/Msn: [email protected] > Web: http://www.gianlucanieri.com > Skype: gianlucanieri > LinkedIn: http://www.linkedin.com/in/gianlucanieri > Facebook: http://www.facebook.com/gianx > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > -- G I A N L U C A N I E R I 3, Via Niccodemi - 20156 Milan - Italy (I) Office: +39 02 36 51 16 27 Mobile: +39 347 58 44 658 Fax: +39 02 99 98 43 38 Email/Msn: [email protected] Web: http://www.gianlucanieri.com Skype: gianlucanieri LinkedIn: http://www.linkedin.com/in/gianlucanieri Facebook: http://www.facebook.com/gianx _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
