I'm assuming you mean Remedy 7.5, ITSM 7.6? What patch is your server at, and are you using Native or Web, and what patch is that running at?
_____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Victor Olufowobi Sent: Friday, December 04, 2009 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Cannot get an output from Service filter ** Thank you Guys, I have only one action in the filter that runs on Service. This filter calls a filter guide (to perform a table loop on the target form) that in turn contains a filter with 3 action Yes, I did map the Output Mode of the AL ... but I did not used the Request ID field - I don't know if this is relevant I am on Remedy 7.6/windows 2003 Enterprise with MS SQL 2005 Database server Victor On Fri 04/12/09 00:02 , "Grooms, Frederick W" frederick.w.gro...@xo.com sent: Just out of curiosity . How many actions are in the filter that runs on Service? ( I had some problems on 7.1.0 Patch 3 with more than 1 action in the Service Filter) Also just to be safe . You did map fields in the Output Mode of the Active Link Action that calls the Filter? Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Victor Olufowobi Sent: Thursday, December 03, 2009 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: Cannot get an output from Service filter ** ..or maybe a service call cannot be used in this situatation?. The filter guide will perform a table loop to concatenate values from the database and this resultant value will be output to the calling AL. Any suggestions please? Is the fact that I am not using the Request ID field relevant? As I said the filters log indicated that all the actions were completed successfully only that I'm having problem passing the result to the calling AL Victor _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Victor Olufowobi Sent: Wednesday, December 02, 2009 6:48 AM To: arslist@ARSLIST.ORG Subject: Cannot get an output from Service filter ** Hello Listers, I'm probably doing something wrong but I can't figure it out I created an Active Link to trigger a Service filter which in turn will trigger a filter guide. The AL will pass input parameters to the filter and receive an output upon completion. The problem is that I am unable to receive the output (I keep getting NULL). The arfilter.log indicates that all the filters actions are executed successfully Could someone point me to the right direction ? Victor _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
