Check in the filter logs. Usually there will be some email engine related filters get fired when a notification is created. And it may also tell you if there is any code skipping notification filter.
On Jan 18, 3:29 am, Miguel Suarez Gomez <[email protected]> wrote: > Yes, I'm using a custom app. > > In the Filter Notify Action, the mechanism is 'Email' and the user is a > valid email address. I've also try with a valid user name with 'Email' as > Notify Mechanism and a valid email address. > > Regards > > Miguel > > 2010/1/18 Frank Caruso <[email protected]> > > > > > ** > > You did not mention using an ITSM suite so I will assume custom app. > > > Are you sure there should be an email message? > > > Check your Notifcation and make sure it has Email as the notification > > method or User Default and the user record is set for Email notification. > > > On Mon, Jan 18, 2010 at 1:46 PM, Miguel Suarez Gomez < > > [email protected]> wrote: > > >> ** > >> Hi all: > > >> I've got a problem with the Email Engine. The fact is that notify actions > >> in my workflow (filters and escalations) doesn't create any entry in the > >> 'AR > >> System Email Messages' form, but when I create entries in it manually and > >> press 'Send' Button, emails are sent correctly. > > >> Any ideas with it? > > >> My configuration is: > > >> HPIA-64 Arquitechture > >> SO - HPUX 11.23 > >> BD - Oracle 10g > >> AR Server 7.5p003 > > >> Thanks in advance, > > >> Miguel > >> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > >> Are"_ > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > > Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
