Hi all: Finally, I've been able to solve the problem.
This is what i've done: - I reimport the AR_Email_Workflow.def file with all the definitions of the objects associated with Email Engine With those objects, it has worked (the mails have been inserted in the AR System Email Messages Form). Then, I tried to find the customized objects object(s) that cause the problem, and the "winners" are: AR System Email Mailbox Configuration AR System Email Messages In 7.5, those forms have two fields 'Box10' and 'Box11' that my customized forms hasn't. (I've made a test without those fields). I don't know why those fields are so important... Regards Miguel 2010/1/18 patchsk <[email protected]> > Check in the filter logs. Usually there will be some email engine > related filters get fired when a notification is created. > And it may also tell you if there is any code skipping notification > filter. > > On Jan 18, 3:29 am, Miguel Suarez Gomez <[email protected]> > wrote: > > Yes, I'm using a custom app. > > > > In the Filter Notify Action, the mechanism is 'Email' and the user is a > > valid email address. I've also try with a valid user name with 'Email' as > > Notify Mechanism and a valid email address. > > > > Regards > > > > Miguel > > > > 2010/1/18 Frank Caruso <[email protected]> > > > > > > > > > ** > > > You did not mention using an ITSM suite so I will assume custom app. > > > > > Are you sure there should be an email message? > > > > > Check your Notifcation and make sure it has Email as the notification > > > method or User Default and the user record is set for Email > notification. > > > > > On Mon, Jan 18, 2010 at 1:46 PM, Miguel Suarez Gomez < > > > [email protected]> wrote: > > > > >> ** > > >> Hi all: > > > > >> I've got a problem with the Email Engine. The fact is that notify > actions > > >> in my workflow (filters and escalations) doesn't create any entry in > the 'AR > > >> System Email Messages' form, but when I create entries in it manually > and > > >> press 'Send' Button, emails are sent correctly. > > > > >> Any ideas with it? > > > > >> My configuration is: > > > > >> HPIA-64 Arquitechture > > >> SO - HPUX 11.23 > > >> BD - Oracle 10g > > >> AR Server 7.5p003 > > > > >> Thanks in advance, > > > > >> Miguel > > >> _Platinum Sponsor: [email protected] ARSlist: "Where the > Answers > > >> Are"_ > > > > > _Platinum Sponsor: [email protected] ARSlist: "Where the > Answers > > > Are"_ > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum > > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > > "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
