When a window is opened as a dialog window the data does not appear automatically. Normally an active link has to retrieve it with a set fields action from the server using something passed up from the form that the dialog is opened from (in theory you could pass all data up from the form but, in my opinion, this is unlikely). So I would check to see if this is the case and if it is make sure your active link is firing after it. Firing on "window open" should be adequate as long as you have the sequence correct.
When the window loaded option was introduced all Remedy developers had to go through their workflow and move the "window open" option to "window loaded" to get the functionality back. Only then to find it didn't work on dialog windows and had to go back and put workflow for dialog windows to "window open" again. Very often it was difficult to identify workflow specific to dialog windows, particularly with the ITSM product at that time, so most developers took the easy option to click both window open and window loaded. In my opinion this is an anomaly. If I want to set a value into a field say on a normal window, I have to fire the AL on window loaded. Yet the same action on a Dialog window has to be done on a window open! Brian Bishop From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Martinez, Marcelo A Sent: 19 January 2010 22:22 To: [email protected] Subject: Re: AL not firing ** "Display" is also checked. Thanks Chuck! Any other ideas? From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Charles Baldi Sent: Tuesday, January 19, 2010 4:18 PM To: [email protected] Subject: Re: AL not firing ** Your AL needs to fire on "Display" because that is when the data is available. Window Open happens before your data is loaded. Regards, Chuck Baldi On Tue, Jan 19, 2010 at 4:43 PM, Martinez, Marcelo A <[email protected]> wrote: Needs help figuring out why an AL is not firing. I have an AL that fires on the Change form when a user selects category tier 1. The action is to show a hidden page. Here's an example. IF CatTier1 = Network THEN show network testing page ELSE hidden IF CatTier1 = Software THEN show application testing page ELSE hidden IF CatTier1 = Telecomm THEN show telecomm testing page ELSE hidden Now... I am working on the "Approval Central" . if a user goes and views a change ticket that is pending his/her approval, clicks 'view', then Infrastructure Change, then clicks "View Change"... the corresponding testing tab (page) does not show up. I have gone into the CHG:Infrastructure Change form and made sure that the custom tabs (pages) are in the "Dialog View" view (which is the correct view that pops up when you hit the button).. I have looked at my Active Links and selected Execute On: Window Open But when I check the AL log I see that the AL I have created fails.. not sure why. The criteria is the same. I'd hate to have to write new workflow for performing the same functions. Thanks, Marcelo ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor:[email protected] <mailto:sponsor%[email protected]> ARSlist: "Where the Answers Are" _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 9.0.730 / Virus Database: 270.14.151/2633 - Release Date: 01/19/10 17:49:00 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
