If this is indeed and OOB filter, then BMC should know the exact name of the filter for you to change, and you should be able to go directly to it. Note also that in the admin tool, you can search for filters by pressing F3 when you are viewing the list of filters. You can enter all or part of the filter name to search. It will go to the first match it finds, but you can look for other matches by clicking Find Again (or something like that - it's been a while since I looked at it).
Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Martinez, Marcelo A Sent: Thursday, January 21, 2010 10:21 AM To: [email protected] Subject: Re: sync=yes Hey Joe, According to the BMC Support person, this is contained in an OOTB filter. I have checked the vendor form created by the previous developer (I did not have Remedy when it was implemented, and no documentation was left for me) and I cannot find this "Sync" anywhere.. My issue is that every 2 weeks or so, the Remedy service has to be restarted b/c users are unable to login. ARS cannot authenticate users thru LDAP. I suspect a memory leak in the ARPLUGIN.Exe (it grows to 1.8GB). I also notice many LDAP errors in the arerrlog file. After support reviewed my logs they have me chasing this "sync" attribute that I cannot find for the life in me.. I just wanted to see if anyone out there knew of a "Sync" field related to LDAP. Thanks, Marcelo -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe D'Souza Sent: Thursday, January 21, 2010 10:41 AM To: [email protected] Subject: Re: sync=yes Marcelo, This must have been some customization done between some sort of a staging form that you might have created or the vendor form that views the LDAP information and your CTM:People form? To the best of my knowledge there is no vendor form available that automatically binds all the required information from LDAP to ARS. The vendor form has to be built by you. So I highly doubt that there is a OTB filter, its got to be some piece of customization in your house.. Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Martinez, Marcelo A Sent: Thursday, January 21, 2010 11:26 AM To: [email protected] Subject: sync=yes Listers, I am currently troubleshooting an LDAP issue with BMC Support. They have told me that there is a filter with the people form to sync attributes between ctm:people and active directory. Within this filter, there is a setting I need to disable called Sync=Yes. I cannot find this 'filter' or setting. Does anyone know what/where I am supposed to look? ARS 7.1 - Win2003 - ITSM 7.0.03 Thank you, Marcelo _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
