ARS 7.1 Patch7 - Backline has the ticket now and is investigating I do not think this sync=yes exists. At least in my environment.
I'll just wait for BMC's response. Thanks guys! -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Thursday, January 21, 2010 11:31 AM To: arslist@ARSLIST.ORG Subject: Re: sync=yes Maybe you are on a version of ARS that may have a memory issue? What version are you on? You might want to check for open issues on that version with BMC support with respect to the plugin server.. And honestly I do not recall any OTB filters that would sync the two data repositories.. Try filtering all AREA and ARDBC related forms and check the workflow and I don't think you will find any filter that may be doing this. I do not have a ready system in front of me right now or I'd check for you. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Martinez, Marcelo A Sent: Thursday, January 21, 2010 12:21 PM To: arslist@ARSLIST.ORG Subject: Re: sync=yes Hey Joe, According to the BMC Support person, this is contained in an OOTB filter. I have checked the vendor form created by the previous developer (I did not have Remedy when it was implemented, and no documentation was left for me) and I cannot find this "Sync" anywhere.. My issue is that every 2 weeks or so, the Remedy service has to be restarted b/c users are unable to login. ARS cannot authenticate users thru LDAP. I suspect a memory leak in the ARPLUGIN.Exe (it grows to 1.8GB). I also notice many LDAP errors in the arerrlog file. After support reviewed my logs they have me chasing this "sync" attribute that I cannot find for the life in me.. I just wanted to see if anyone out there knew of a "Sync" field related to LDAP. Thanks, Marcelo -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Thursday, January 21, 2010 10:41 AM To: arslist@ARSLIST.ORG Subject: Re: sync=yes Marcelo, This must have been some customization done between some sort of a staging form that you might have created or the vendor form that views the LDAP information and your CTM:People form? To the best of my knowledge there is no vendor form available that automatically binds all the required information from LDAP to ARS. The vendor form has to be built by you. So I highly doubt that there is a OTB filter, its got to be some piece of customization in your house.. Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Martinez, Marcelo A Sent: Thursday, January 21, 2010 11:26 AM To: arslist@ARSLIST.ORG Subject: sync=yes Listers, I am currently troubleshooting an LDAP issue with BMC Support. They have told me that there is a filter with the people form to sync attributes between ctm:people and active directory. Within this filter, there is a setting I need to disable called Sync=Yes. I cannot find this 'filter' or setting. Does anyone know what/where I am supposed to look? ARS 7.1 - Win2003 - ITSM 7.0.03 Thank you, Marcelo _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
