Customer is the person encountering the Incident Contact is the person
to call since the customer may be the company CEO and will not be
contacted directly.
-----Original Message-----
From: Gianluca Nieri <[email protected]>
To: [email protected]
Sent: Thu, Feb 4, 2010 6:02 am
Subject: Contact vs Customer
**
Hi all,
just an information: wich is the difference in Incident Management
between Contact information and Customer information?
Contact information is not alway filled even if Customer information is
populated.
Do you know if there's a field for Customer (and non contact) email?
Regards,
Gian
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