If the Incident was created from the requester console the contact is
populated with the requester.
-----Original Message-----
From: Gianluca Nieri <gianl...@gianlucanieri.com>
To: arslist@ARSLIST.ORG
Sent: Thu, Feb 4, 2010 7:26 am
Subject: Re: Contact vs Customer
Thank you.
But why sometimes contact is populated with customer while sometimes
contact remains free?
Which is the logic?
Thanks, gian
On 2/4/10, Gianluca Nieri <gianl...@gianlucanieri.com> wrote:
Hi all,
just an information: wich is the difference in Incident Management
between
Contact information and Customer information?
Contact information is not alway filled even if Customer information
is
populated.
Do you know if there's a field for Customer (and non contact) email?
Regards,
Gian
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