Thanks everybody, now it's ok!
On Thu, Feb 4, 2010 at 3:29 PM, Roger Justice <rjust2...@aol.com> wrote: > If the Incident was created from the requester console the contact is > populated with the requester. > > > > -----Original Message----- > From: Gianluca Nieri <gianl...@gianlucanieri.com> > To: arslist@ARSLIST.ORG > Sent: Thu, Feb 4, 2010 7:26 am > Subject: Re: Contact vs Customer > > > Thank you. > But why sometimes contact is populated with customer while sometimes > contact remains free? > Which is the logic? > > Thanks, gian > > On 2/4/10, Gianluca Nieri <gianl...@gianlucanieri.com> wrote: > >> Hi all, >> >> just an information: wich is the difference in Incident Management >> > between > >> Contact information and Customer information? >> Contact information is not alway filled even if Customer information >> > is > >> populated. >> >> Do you know if there's a field for Customer (and non contact) email? >> >> Regards, >> >> Gian >> >> > > -- > G I A N L U C A N I E R I > > 3, Via Niccodemi - 20156 Milan - Italy (I) > > Office: +39 02 36 51 16 27 > Mobile: +39 347 58 44 658 > Fax: +39 02 99 98 43 38 > > Email/Msn: gianl...@gianlucanieri.com > Web: http://www.gianlucanieri.com > Skype: gianlucanieri > LinkedIn: http://www.linkedin.com/in/gianlucanieri > Facebook: http://www.facebook.com/gianx > > _________________________________________________________________________ > > ______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > -- G I A N L U C A N I E R I 3, Via Niccodemi - 20156 Milan - Italy (I) Office: +39 02 36 51 16 27 Mobile: +39 347 58 44 658 Fax: +39 02 99 98 43 38 Email/Msn: gianl...@gianlucanieri.com Web: http://www.gianlucanieri.com Skype: gianlucanieri LinkedIn: http://www.linkedin.com/in/gianlucanieri Facebook: http://www.facebook.com/gianx _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
