FWIW I'd be taking the view that the effort does not make sufficient business sense. Throw in impact on upgrades and maintaining/documenting a further customisation, it makes even less sense.
Why do they want to add two chars? Matt > We have a request to change the Incident ID prefix on the HPD:Help Desk > form. We are being asked to change it from INC to NOINC. Now what I am > finding is the mess of logic behind this field that runs when searching by > Incident ID. By modifying the current prefix searching IDs with the > NOINC does not work - with or without the NOINC. The only records that can > searched now are the old records with the INC prefix. Typing in a new ID > fails because work flow converts the value based on old logic. > > The issue I see is that the system will need to be taught how to search > using the old prefix or the new prefix but it won't know what to use if > the > user types in the straight numeric value without the leading INC or NOINC > - > which our users do. > > Has anybody done this and if so what direction did you take? > > TY > > Frank > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
