Can you just make the other box multi-tenancy and name the default company from server 1 as "Server 1" and the default on Server 2 as "Server 2" and the secondary company "Server1" (or similar it's just for reporting). Then you can copy the records and the Incident ID's can be retrieved using Company as the filter.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frank Caruso Sent: Tuesday, February 09, 2010 6:39 AM To: [email protected] Subject: Re: Changing Incident ID Prefix ** So that DSO can be used to copy records to other Remedy servers and no have conflicting Incident IDs On Tue, Feb 9, 2010 at 3:36 PM, Matt Worsdell <[email protected]> wrote: FWIW I'd be taking the view that the effort does not make sufficient business sense. Throw in impact on upgrades and maintaining/documenting a further customisation, it makes even less sense. Why do they want to add two chars? Matt > We have a request to change the Incident ID prefix on the HPD:Help Desk > form. We are being asked to change it from INC to NOINC. Now what I am > finding is the mess of logic behind this field that runs when searching by > Incident ID. By modifying the current prefix searching IDs with the > NOINC does not work - with or without the NOINC. The only records that can > searched now are the old records with the INC prefix. Typing in a new ID > fails because work flow converts the value based on old logic. > > The issue I see is that the system will need to be taught how to search > using the old prefix or the new prefix but it won't know what to use if > the > user types in the straight numeric value without the leading INC or NOINC > - > which our users do. > > Has anybody done this and if so what direction did you take? > > TY > > Frank > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> > Platinum Sponsor:[email protected] <mailto:sponsor%[email protected]> ARSlist: "Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor:[email protected] <mailto:sponsor%[email protected]> ARSlist: "Where the Answers Are" _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
