Ah good old DSO, still kicking along, thought the advent of server groups and hi speed wan links would kill it off.
> So that DSO can be used to copy records to other Remedy servers and no > have > conflicting Incident IDs > > On Tue, Feb 9, 2010 at 3:36 PM, Matt Worsdell <[email protected]> wrote: > >> FWIW I'd be taking the view that the effort does not make sufficient >> business >> sense. Throw in impact on upgrades and maintaining/documenting a further >> customisation, it makes even less sense. >> >> Why do they want to add two chars? >> >> Matt >> >> > We have a request to change the Incident ID prefix on the HPD:Help >> Desk >> > form. We are being asked to change it from INC to NOINC. Now what I am >> > finding is the mess of logic behind this field that runs when >> searching >> by >> > Incident ID. By modifying the current prefix searching IDs with the >> > NOINC does not work - with or without the NOINC. The only records that >> can >> > searched now are the old records with the INC prefix. Typing in a new >> ID >> > fails because work flow converts the value based on old logic. >> > >> > The issue I see is that the system will need to be taught how to >> search >> > using the old prefix or the new prefix but it won't know what to use >> if >> > the >> > user types in the straight numeric value without the leading INC or >> NOINC >> > - >> > which our users do. >> > >> > Has anybody done this and if so what direction did you take? >> > >> > TY >> > >> > Frank >> > >> > >> _______________________________________________________________________________ >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> > Platinum >> Sponsor:[email protected]<sponsor%[email protected]>ARSlist: >> "Where the Answers Are" >> > >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum >> Sponsor:[email protected]<sponsor%[email protected]>ARSlist: >> "Where the Answers Are" >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
