I am no longer on that account but this is what I recall from memory. I could get some more specifics if anyone else can detect the same on a similar environment.
The Mid-Tier was installed on LINUX (I could get specifics of the version if needed), using Apache / Tomcat as the web server / jsp engine version 5.5.25 if I remember correctly. I know it was 5.5, just a little unsure if the patch drop was 25 or 27, but I think it was 25. I tried viewing these forms with table fields on Firefox 3 and above experiencing the same problem I described earlier. It worked fine with almost all supported versions of IE I tried on. I tried both the browsers on XP Home as well as professional edition, Windows 2000 professional, with the same results.. I had the recommended version of JDK and JRE - I can get specifics on that if needed. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of LJ Longwing Sent: Tuesday, March 02, 2010 4:01 PM To: [email protected] Subject: Re: Midtier performance tuning ** Joe, Can you give us exact specifics of your Mid-Tier install....I don't see why it would be mid-tier install related if it works properly from the same client in IE, but maybe someone from the list can confirm the problem. ---------------------------------------------------------------------------- -- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Tuesday, March 02, 2010 1:54 PM To: [email protected] Subject: Re: Midtier performance tuning ** I'm on Mid-Tier 7.1.0 patch 004 (on Solaris with Apache/Tomcat) using Firefox 3.0.16 and the column headers in my table fields are just fine. Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe D'Souza Sent: Tuesday, March 02, 2010 2:49 PM To: [email protected] Subject: Re: Midtier performance tuning ** That's weird.. (honestly I don't recall checking if Firefox was supported - I just use Firefox more than IE hence I noticed that bug) BMC should raise that up as a software bug with 7.1 if they really support Firefox.. I haven't tested it on platforms other than Linux, but with MT installed on Linux (and Windows too I think), the column names of table fields, do not display. You just see solid blue bars where the column names should have been contained in those bars. I tried it with Firefox 2 and 3 and even updated to the latest drop of Firefox but that didn't resolve the issue. Try the same mid-tier web page using IE and it works fine.. The column names display as they should.. I am not 100% certain about whether it works on 7.5 Mid-tier correctly. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Easter, David Sent: Tuesday, March 02, 2010 2:56 PM To: [email protected] Subject: Re: Midtier performance tuning ** Firefox has been a supported browser since AR System 7.0.01. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ Longwing Sent: Tuesday, March 02, 2010 11:24 AM To: [email protected] Subject: Re: Midtier performance tuning ** That's weird, I just checked the 7.1 Compatibility matrix today and it says that Firefox 2.0 and newer is supported. ---------------------------------------------------------------------------- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe D'Souza Sent: Tuesday, March 02, 2010 12:14 PM To: [email protected] Subject: Re: Midtier performance tuning ** Earlier versions of the Mid-Tier (I checked until 7.1 - all patches) had a problem where the column names of table fields would not be displayed, rather the column title bar would just be a solid blue block with no titles if Firefox was used as a browser. I do remember trying to test this on 7.5, and do not recall the results.. Does it work?? Do the column names display? I had raised this as an issue with BMC and I was told that Firefox was not a supported browser back then. I do not recall them having raised a software bug. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Guillaume Rheault Sent: Tuesday, March 02, 2010 10:29 AM To: [email protected] Subject: Re: Midtier performance tuning ** Also consider upgrading your Mid-Tier to 7.5 patch 4 and using Firefox instead of IE Guillaume -------------------------------------------------------------------------- From: Action Request System discussion list(ARSList) [[email protected]] on behalf of Joe D'Souza [[email protected]] Sent: Friday, February 26, 2010 12:03 PM To: [email protected] Subject: Re: Midtier performance tuning ** Tweaking the JVM Heap Size to an optimum size on the server running the Mid-Tier is about the only major consideration apart from the fact that you may have to also account for number of users that would be using the application through the internet.. For a large user base you will need to consider a load balanced solution, with an appropriate number of servers behind a load balancer.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of SriSamSri Appecherla Sent: Friday, February 26, 2010 11:34 AM To: [email protected] Subject: Midtier performance tuning ** Hi Listers, Can anybody tell me what are the factors to be considered to improve the performance of Remedy midtier and the access through internet ? ARS 7.5, Sun Solaris 10, Oracle 11g DB Regards, SriSamSri Appecherla Mobile# +91 988 480 4001 _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
