Do NOT repurpose fields in ITSM. You are only starting to see the reasons why it is a bad idea.
Rick -----Original Message----- From: Robert Fults <[email protected]> Date: Fri, 5 Mar 2010 13:24:13 To: <[email protected]> Subject: Reusing the Status Reason field I posted this over in BMCDN: I am trying to reuse the status reason field from IM in a form in order to build some dynamic workflow. I copied over the field and verified that the menu was the same. I also copied over the hidden status reason field and duplicated the 2 Active Links (that I could find) that were related to these fields. For some reason I can't get the status reasons to load when I set my status to Pending or Resolved. The ALs were: HPD:SHR:OnDisplay_100_SetTempStatusReason and HPD:SHR:SetStatusReason_100. What am I missing? Why is it these issues don't exist with other fields like the Assigned Support Group fields? Any help would be great! Sincerely, Robert Fults Remedy Dev. Florida International University Email: [email protected]<mailto:[email protected]> http://uts.fiu.edu _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
