:D Works now. Thanks! :D Sincerely,
Robert Fults Remedy Dev. Florida International University Email: [email protected]<mailto:[email protected]> http://uts.fiu.edu From: Rabi Tripathi [mailto:[email protected]] Sent: Sunday, March 07, 2010 10:53 PM To: Robert Fults Cc: [email protected] Subject: RE: [HERD] Reusing the Status Reason field I just saw your subsequent comment on ARSLIST. This part of the menu qual is likely tripping you: 'Form Name' = $SCHEMA$ You need to add records on the form with 'Form Name' field set to name of the other form you are trying to have the menu work on. The easiest way may be to export the records on the form that have 'Form Name="HPD:HelpDesk", open the exported file in a text editor and do a search/replace to change "HPD:HelpDesk" to name of the other form. Then reimport the file, making sure you don't map the request id (or entry id, whatever the field with ID 1 is called). ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Robert Fults Sent: Friday, March 05, 2010 13:24 To: [email protected] Cc: [email protected] Subject: [HERD] Reusing the Status Reason field I posted this over in BMCDN: I am trying to reuse the status reason field from IM in a form in order to build some dynamic workflow. I copied over the field and verified that the menu was the same. I also copied over the hidden status reason field and duplicated the 2 Active Links (that I could find) that were related to these fields. For some reason I can't get the status reasons to load when I set my status to Pending or Resolved. The ALs were: HPD:SHR:OnDisplay_100_SetTempStatusReason and HPD:SHR:SetStatusReason_100. What am I missing? Why is it these issues don't exist with other fields like the Assigned Support Group fields? Any help would be great! Sincerely, Robert Fults Remedy Dev. Florida International University Email: [email protected]<mailto:[email protected]> http://uts.fiu.edu _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
