It is either all or nothing. Remember that with 100s of people in a group it is even more important to not assign to an individual if that person is out.
-----Original Message----- From: Frank Caruso <[email protected]> To: [email protected] Sent: Tue, Mar 16, 2010 9:52 am Subject: Force Asignee Assignment ** ITSM 7.03 p5 ARS 7.1 Is there a way to configure a support group so that on assignment of an incident an assignee must be specified? Reason: we have a few support groups that have 100's of members and group assignment would never make any sense. I know I could create a filter to enforce this rule but was wondering if ITSM can be configured to do it. Thank you. Frank _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
