Hi Frank, You can do auto-assignment by group. I have tried it and it works. If you open the Object List and search for Assignment Engine Administration. In there you can create new rules for auto-assignment and have it only fire for certain groups. Hope this helps!
Greg From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frank Caruso Sent: Tuesday, March 16, 2010 8:53 AM To: [email protected] Subject: Force Asignee Assignment ** ITSM 7.03 p5 ARS 7.1 Is there a way to configure a support group so that on assignment of an incident an assignee must be specified? Reason: we have a few support groups that have 100's of members and group assignment would never make any sense. I know I could create a filter to enforce this rule but was wondering if ITSM can be configured to do it. Thank you. Frank _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
