We are not using the assignment engine - left out that detail. I was looking for a way to force the user who is reassigning the issue to pick an assignee.
On Tue, Mar 16, 2010 at 6:20 PM, Greg Donalson <[email protected]> wrote: > ** > > Hi Frank, > > > > You can do auto-assignment by group. I have tried it and it works. If you > open the Object List and search for Assignment Engine Administration. In > there you can create new rules for auto-assignment and have it only fire for > certain groups. Hope this helps! > > > > Greg > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Frank Caruso > *Sent:* Tuesday, March 16, 2010 8:53 AM > *To:* [email protected] > *Subject:* Force Asignee Assignment > > > > ** > > ITSM 7.03 p5 > > ARS 7.1 > > > > Is there a way to configure a support group so that on assignment of an > incident an assignee must be specified? > > > > Reason: we have a few support groups that have 100's of members and group > assignment would never make any sense. > > > > I know I could create a filter to enforce this rule but was wondering if > ITSM can be configured to do it. > > > > Thank you. > > > > Frank > > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
