That's exactly what we done. and looks like this is the best and fast solution. Thanks a lot.
Thanks Rezaul From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Hany Abd El_Fatah Sent: Thursday, March 18, 2010 7:39 AM To: [email protected] Subject: Re: Bypass Approval Phase ** Hi, do the following 1- open the Application Administration Consol ==>Custome Configuration ==>Foundation ==> Advanced Option ==> Approval Process Configuration 2- the search for all the records 3- Disable All Phases except process Change Level IA - Review 4- modify the process by going to status flow tab 5- in status select values (Begin = Request For Authorization, Approved = Scheduled, Rejected=Rejected, No Approvers=Scheduled) 6- add all your approval mapping in phase review BR, Hany On 3/18/10, Haque, Rezaul R <[email protected]<mailto:[email protected]>> wrote: ** Does anyone can tell me how can we bypass approval phase in ITSM Change management 7.01 patch 2. We would like system to add all approver in one phase and when the approver done with it goes straight to Schedule status. Any help would be very much appreciated. Thanks, Rezaul Haque | Systems Engineer III | ITIL Certified | OSS-Remedy | 314.288.3487 12405 Powerscourt Drive, St. Louis, MO 63376 Error! Filename not specified. E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ -- BR, Hany _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
