Hi Jenni, Try this in your Run Process
javascript:location='http:// <actualservername>/arsys/servlet/LogoutServlet?goto=http://cvtynet.cvty.com' This will tell your browser's address bar to call the LogoutServlet which will do the redirect to cvtynet.cvty.com. If you want to close the browser windows try this in your run process javascript:window.opener='x';window.close() (the opener='x' piece overrides the prompt that says "The page is trying to close the window") The window.close will not perform the log out but will close the browser. If you want all of the MT browser instances to close you could send an event to trigger the close AL. HTH, Jason On Mon, Mar 29, 2010 at 9:35 AM, Wacholz, Jenni <[email protected]> wrote: > It fires on Window Loaded. I can see in the AL web log that is it firing. > And the warning message that is the action before the run process in that > active link is displayed correctly. > > Sounds like I'll have to go to BMC with this one. > > Thanks for trying, James! > > Jenni Wacholz > 480-445-2517 > WFH Wednesdays 602-606-7484 > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of jham36 > Sent: Monday, March 29, 2010 9:21 AM > To: [email protected] > Subject: Re: How can I close browser windows from an active link? > > I don't know what's wrong. I just tried it on my mid tier and it worked. > I did it without an active link. I manually entered the URL in the address > bar. > http://<actualservername>/arsys/servlet/LogoutServlet?goto=http;// > www.msn.com > > How are you calling the active link? > > > James > > On Mar 29, 11:24 am, "Wacholz, Jenni" <[email protected]> wrote: > > Thanks, James! > > > > That's what I'm doing now but no matter what I put after the "goto=" I > > just get the Remedy login screen back. Here's what I have in my Run > Process: http://<actualservername>/arsys/servlet/LogoutServlet?goto= > http://cvtynet.cvty.com/. I also tried it as http:// > <actualservername>/arsys/servlet/LogoutServlet?goto=cvtynet.cvty.com / but > that also took me back to the Remedy login screen. > > > > Any idea what I'm doing wrong? > > > > Jenni Wacholz > > 480-445-2517 > > WFH Wednesdays 602-606-7484 > > > > > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[email protected]] On Behalf Of jham36 > > Sent: Monday, March 29, 2010 7:40 AM > > To: [email protected] > > Subject: Re: How can I close browser windows from an active link? > > > > I found this on page 126 and 127 of the 7.1 mid tier guide. > > > > http://<mid_tier_server>/arsys/servlet/LogoutServlet?goto=<URL> > > The user logs out and goes directly to the specified URL > > > > You can call the LogoutServlet and then redirect them to the login page > or anywhere else you want. > > > > James > > > > On Mar 29, 10:31 am, "Wacholz, Jenni" <[email protected]> wrote: > > > Hi List, > > > > > I have one very specific situation in which I need to close all open > > > browser windows from an active link. I know how to redirect back to > > > the login screen but that doesn't actually remove the login > > > information from Explorer. So if the user tries to login from there > > > they are logged in as the previous logged in user no matter what > > > they enter in the login fields. Or, perhaps there is some way to > > > clear the login information from the Explorer cache? > > > > > Any suggestions are welcome. Thanks! > > > > > Jenni Wacholz > > > Enterprise Remedy Developer > > > Coventry Health Care Inc > > > 480-445-2517 > > > > > Data Classification: Public > > > > > Email Confidentiality Notice: The information contained in this > transmission is confidential, proprietary or privileged and may be subject > to protection under the law, including the Health Insurance Portability and > Accountability Act (HIPAA). > > > > > The message is intended for the sole use of the individual or entity > to whom it is addressed. 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