100% true....you can derive ALLOT of information from definitions, but the difference between 'plan' and 'execution' is sometimes a VERY large gap....:)
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Wednesday, March 31, 2010 2:29 AM To: [email protected] Subject: Re: AR System Clients and API's Hi, I think that part of this could fit in ARInside. The things you can derive from escalation definitions. What RRR|Log does is that i looks at the actual escalations fired, how many records are found, and how much time they take to fire. In other words real-life data instead of just definitions. Using real log files is very useful for finding the real problem, as opposed to badly designed ACTL that are never used anyway, or an unindexed ESCL searching a form with 3 records (which is really fast anyway). Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > A possible addition to ARInside? :-) > > On Tue, Mar 30, 2010 at 8:43 AM, LJ Longwing <[email protected]> > wrote: > >> I was working with Carey on an escalation Timeline app....reads the >> Escalations and puts records in a form based on various input....I >> would love to look at the beta of your app to see how you handled >> some of the issues I had with displaying the timeline. >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Misi Mladoniczky >> Sent: Tuesday, March 30, 2010 9:37 AM >> To: [email protected] >> Subject: Re: AR System Clients and API's >> >> Hi Lisa, >> >> Yes, it is in the RRR|Log-product. >> >> The demand has not been very great for the >> escalation-timeline-functionality. The result is that it is not yet >> in production. >> >> If you (or anyone else) are interested in trying the current, let us >> call it beta, version of the tool, let me know, and I can grant >> access. >> >> Best Regards - Misi, RRR AB, http://www.rrr.se >> >> Products from RRR Scandinavia: >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy >> logs. >> Find these products, and many free tools and utilities, at >> http://rrr.se. >> >> > Nevermind, I think I found the answer. Is this in your RRR/Log >> product? >> > :) >> > >> > >> > >> > Lisa >> > >> > -----Original Message----- >> > From: Action Request System discussion list(ARSList) >> > [mailto:[email protected]] On Behalf Of Kemes, Lisa >> > Sent: Tuesday, March 30, 2010 11:11 AM >> > To: [email protected] >> > Subject: Re: AR System Clients and API's >> > >> > Misi, >> > >> > You discuss something called an Escalation Timeline in your .pdf file. >> > Is this something that the customer can gather through API Calls? >> > (I >> was >> not >> > at WWRUG last year). :( >> > >> > >> > Lisa >> > >> > -----Original Message----- >> > From: Action Request System discussion list(ARSList) >> > [mailto:[email protected]] On Behalf Of Misi Mladoniczky >> > Sent: Monday, March 29, 2010 3:32 PM >> > To: [email protected] >> > Subject: Re: AR System Clients and API's >> > >> > Hi again, >> > >> > One more thing. >> > >> > If you are doing performance tuning, you do not need to understand >> > everything. >> > >> > Check out the presentation I did during WWRUG09, where I point out >> > the most interesting API-calls: >> > http://rrr.se/doc/WWRUG09_RRR_LogFilePerformanceTuning.pdf >> > >> > Best Regards - Misi, RRR AB, http://www.rrr.se >> > >> > Products from RRR Scandinavia: >> > * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy >> logs. >> > Find these products, and many free tools and utilities, at >> http://rrr.se >> . >> > >> >> Hi, >> >> Thank you for this information.I have gone through these logs, it >> >> is really of great help. >> >> But i wanted to know one more thing, how these commands are >> >> getting initiated from the User tool, which file from the ARUser >> >> installed directory initiates this command sequence. >> >> >> >> Please provide this info, it will be of great help. >> >> >> >> Regards, >> >> Gopal >> >> >> >> >> >> Misi Mladoniczky wrote: >> >>> >> >>> Hi, >> >>> >> >>> The ARUser uses the C-API as described in the Programmers Guide PDF. >> >>> >> >>> The communication is Sun RPC over TCP. >> >>> >> >>> If you want to know exactly which calls ARUser makes, you can set >> >>> the environment variable ARAPILOGGING=1 before starting it, and >> >>> read the resulting arapires.log and arapicmd.log. >> >>> >> >>> You can also turn on Client- or Server-side API-logging. >> >>> >> >>> Best Regards - Misi, RRR AB, http://www.rrr.se >> >>> >> >>> Products from RRR Scandinavia: >> >>> * RRR|License - Not enough Remedy licenses? Save money by >> optimizing. >> >>> * RRR|Log - Performance issues or elusive bugs? Analyze your >> >>> Remedy logs. >> >>> Find these products, and many free tools and utilities, at >> >>> http://rrr.se. >> >>> >> >>>> Hi all, >> >>>> Need to now how the BMC Remedy User Client works with C >> >>>> API(existing >> >>>> communication) to access the AR Server(No custom API).Is there >> >>>> any documents that clearly describes this communication? >> >>>> >> >>>> Please someone provide information on this, it will be of great >> help. >> >>>> -- >> >>>> View this message in context: >> >>>> http://old.nabble.com/AR-System-Clients-and-API%27s-tp28045457p2 >> >>>> 804 >> >>>> 5 457.html Sent from the ARS (Action Request System) mailing >> >>>> list archive at Nabble.com. >> >>>> >> >>>> ________________________________________________________________ >> >>>> ___ _ ___________ UNSUBSCRIBE or access ARSlist Archives at >> >>>> www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the >> >>>> Answers Are" >> >>>> >> >>>> -- >> >>>> This message was scanned by ESVA and is believed to be clean. >> >>>> >> >>> >> >>> _________________________________________________________________ >> >>> ___ _ __________ UNSUBSCRIBE or access ARSlist Archives at >> >>> www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the >> >>> Answers Are" >> >>> >> >>> >> >> >> >> -- >> >> View this message in context: >> >> http://old.nabble.com/AR-System-Clients-and-API%27s-tp28045457p280 >> >> 731 >> >> 7 1.html Sent from the ARS (Action Request System) mailing list >> >> archive at Nabble.com. >> >> >> >> __________________________________________________________________ >> >> ___ _ _________ UNSUBSCRIBE or access ARSlist Archives at >> >> www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the >> >> Answers Are" >> >> >> >> -- >> >> This message was scanned by ESVA and is believed to be clean. >> >> >> > >> > ___________________________________________________________________ >> > ___ _________ UNSUBSCRIBE or access ARSlist Archives at >> > www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the >> > Answers Are" >> > >> > ___________________________________________________________________ >> > ___ _________ UNSUBSCRIBE or access ARSlist Archives at >> > www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the >> > Answers Are" >> > >> > ___________________________________________________________________ >> > ___ _________ UNSUBSCRIBE or access ARSlist Archives at >> > www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the >> > Answers Are" >> > >> > -- >> > This message was scanned by ESVA and is believed to be clean. >> > >> > >> >> >> _____________________________________________________________________ >> _______ >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend >> wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> >> >> _____________________________________________________________________ >> __________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > -- > This message was scanned by ESVA and is believed to be clean. > > ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
