Yes Mahesh,
We are looking for the same kind of functionality. Can you brief me how can I do it. From remedy point of view the email interface is ready to create incidents. How can I route the third party application to talk with remedy. Thanks & Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mahesh Chandra Sent: Monday, April 26, 2010 9:55 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 with 3rd party monitoring tool integration ** You may also use the email functionality. Thanks Mahesh On Fri, Apr 23, 2010 at 10:18 AM, Grooms, Frederick W <frederick.w.gro...@xo.com> wrote: If your monitoring tool has the ability to call web services then that is how I would go about doing the integration. Basically the following... Monitoring tool detects problem and calls a Remedy web service (on a Remedy Mid Tier web server) to push data. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, April 23, 2010 10:16 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 with 3rd party monitoring tool integration In a brief scenario, I will get server alerts from my monitoring tool where the remedy system need to create an incident. How can I do it? I would like to know what kind of integration interface is required on this task. Thanks & Regards, Ram Rudra -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Friday, April 23, 2010 8:30 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 with 3rd party monitoring tool integration My experience ha been that the 3rd party apps provide the integration pieces, usually using the API set provided in the User tool client libraries. ------Original Message------ From: Ram Rudra Sender: Arslist To: Arslist ReplyTo: Arslist Subject: ARS 7.1 with 3rd party monitoring tool integration Sent: Apr 23, 2010 7:53 AM Hi All, What Software module from remedy do i require to download from BMC EPD site for 3rd party software integrations. Thanks & Regards, Ram Rudra ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" Rick ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
