Try this... For the people in SP1, set assignment availability to NO and make sure that the people in this group have functional role of Infrastructure Change Manager and/or Assignee. That should work.
Marcelo From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, April 26, 2010 11:03 PM To: [email protected] Subject: Support Group Name should only be visible in Change Management not in incident management. ** Hi there, Version 7.1.00 Patch 007 Support Company: ABC Company Support Organization: ITDB Support Group Name: SP1 The above configuration we are using for both Incident Management and Change Management. Now requirement is that "Support Group Name: SP1" should only be visible in Change Management not in incident management. How is it possible? Thanks in advance Thanks & Regards Amanullah Software Consultant DISCLAIMER:"This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons." _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
