Hi,
I searched the form Group skill but I have not found this form. Can you please 
tell me other way.  

Thanks & Regards

Amanullah
Software Consultant 

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL
Sent: Wednesday, April 28, 2010 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in 
Change Management not in incident management.

 Hi,
This is related to routing. This can be done from the Group skil from wherein 
the Group  Name can be configured to be seen in the drop down menu for Helpdesk 
and Change or any one(based on the role).

Regards
Rajesh

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Wednesday, April 28, 2010 4:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in 
Change Management not in incident management.

OK, Amanullah.. scratch that idea. I didn't test but thought it might work.



-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Tuesday, April 27, 2010 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in 
Change Management not in incident management.

I still think the Support Group will show up in Incident, just with no members. 
 Tickets can still be assigned to the group, the assignment engine just will 
not be able to pick a person to assign it to.

james

On Apr 27, 12:36 pm, "Pargeter, Christie :CO IS" <cparg...@lhs.org>
wrote:
> Will that allow them to be the Change Implementer?
>
> ________________________________
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
> Sent: Tuesday, April 27, 2010 8:27 AM
> To: arsl...@arslist.org
> Subject: Re: Support Group Name should only be visible in Change
> Management not in incident management.
>
> **
>
> Try this...
>
> For the people in SP1, set assignment availability to NO and make sure
> that the people in this group have functional role of Infrastructure
> Change Manager and/or Assignee. That should work.
>
> Marcelo
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
> Sent: Monday, April 26, 2010 11:03 PM
> To: arsl...@arslist.org
> Subject: Support Group Name should only be visible in Change
> Management not in incident management.
>
> **
>
> Hi there,
>
> Version  7.1.00  Patch 007
>
> Support Company:        ABC Company
>
> Support Organization:   ITDB
>
> Support Group Name:     SP1
>
> The above configuration we are using for both Incident Management and
> Change Management.
>
> Now requirement is that "Support Group Name: SP1" should only be
> visible in Change Management not in incident management.
>
> How is it possible?
>
> Thanks in advance
>
> Thanks & Regards
>
> Amanullah
>
> Software Consultant
>
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